Understand what’s being said about your product, service or brand!
Unlock the power of data with Review Analytics, without the need to employ a data team.
Review Analytics the all-in-one app designed to revolutionise the way you analyse and utilize Reviews about your products, services and brand.
Why Review Analytics?
AI Recommendations for automated insights
Dive deep into customer feedback with AI-powered insights tailored to help the process of Product Management. From product enhancements to opportunities that need reviewing, unlock actionable suggestions in a snap. Say goodbye to manual analysis of reviews across multiple sites – AI Recommendations streamlines decision-making for your product strategy.
Sentiment Analysis
Understand the emotional pulse of your customers. Our cutting-edge sentiment analysis deciphers the nuances of reviews, helping you gauge how customers feel by determining the actual positives and negatives of comments as well as the star ratings.
Reporting for Decision Making
Dashboard and deeper dive reporting are essential, so that you have all the information to make decisions on next steps: where are the growth opportunities and what needs mitigation? Helping you to make data-driven decisions to improve your business.
Near Real-Time Alerts
Stay in control with alerts. Set up customised triggers based on specific keywords or thresholds, and receive notifications that keep you informed when action is needed. Wouldn’t you like to know when your competitor is mentioned in a review on your product/service/brand?
Net Promoter Score
Automatically determine your Net Promoter Score (NPS) based on customer reviews. See your Promotor and Detractor counts for any period you select, so you can measure improvement over time.
Groups
Enable the ability to compare one set of groups to another. With grouping you can compare you vs your competitor or if you have multiple products/services/brands, you can split them out to report separately.
Historical Charting
Witness the evolution of your product or app’s reputation over time. Dynamic charts showcase historical review trends, enabling you to understand how user sentiment has changed over time.
Get the full experience
With Review Analytics you can effortlessly get :
- A centralised, automatically updated, location for all of your reviews across all of the sytems.
- Automatically created AI Recommendations ready to put into your Product Roadmaps
- Automated Net Promotor Score (NPS) and Customer Satisfaction Score (CSAT) , based on public sentiment
- Alerts based on keywords (useful for keeping an eye on your competition)
- Grouping results so you can compare yourself to your compeditors
Review Analytics 